Collection and Shipping
Do you allow walk-in collection?
In view of the current covid-19 situation, we are sending all orders by courier. There is no walk-in collection option at our office.
Once the payment is received, we will arrange to ship out your order within 1-3 working days and you should receive it within 3-6 working days after shipping. You will receive an email with the tracking number after the order is shipped. Should the product ordered be out of stock, we will inform you of the earliest estimated delivery date. Currently, WODE HOCl online stores only ship in Singapore.
Cancellation / Exchange / Refund Policy
Once your order is placed, we will begin the fulfillment process in the next 1-3 working days. After an order is fulfilled, we are unable to make any changes. However, if you have just placed your order and need to cancel it, please contact us at firstname.lastname@example.org and we will do our best to assist you. A gift code of your net purchase value will be issued and sent to your email for future purchase. The gift code will be valid for 1 year.
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify the mistake. We hope you are happy with your WODE HOCl products. We will only accept exchanges in cases of manufacturer's defect, damaged items or wrong items received. Please contact us at email@example.com within 7 days of receive date for exchange or replacement.
We do not accept returns due to hygiene or safety reasons. In case of change of mind regarding WODE HOCl products, our store will issue a credit gift voucher of your net purchase value when your order is cancelled. The credit gift code will be valid for 1 year.