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Shipping and Returns

Collection and Shipping

Do you allow walk-in collection?

Yes. You can self-collect your orders at our office. Our address is 81 Ubi Ave 4, #05-20, Singapore 408830.

Shipping Policy

Once the payment is received, we will arrange to ship out your order within 1-3 working days and you should receive it within 3-6 working days after shipping. You will receive an email with the tracking number after the order is shipped. Should the product ordered be out of stock, we will inform you of the earliest estimated delivery date. Currently, WODE HOCl online stores only ship in Singapore.

 

Cancellation / Exchange / Refund Policy

Cancellation

Once your order is placed, we will begin the fulfillment process in the next 1-3 working days. After an order is fulfilled, we are unable to make any changes. However, if you have just placed your order and need to cancel it, please contact us at huifang@leben.sg and we will do our best to assist you. A gift code of your net purchase value will be issued and sent to your email for future purchase. The gift code will be valid for 1 year.

Exchange

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify the mistake. We hope you are happy with your WODE HOCl products. We will only accept exchanges in cases of manufacturer's defect, damaged items or wrong items received. Please contact us at huifang@leben.sg within 7 days of receive date for exchange or replacement.

Refund Policy

We do not accept returns due to hygiene or safety reasons. In case of change of mind regarding WODE HOCl products, our store will issue a credit gift voucher of your net purchase value when your order is cancelled. The credit gift code will be valid for 1 year.  

AIR PRO

How to Assemble

We provide a video showing the various parts on our Air Pro series and how to operate it as well as its functions.

Air Humidifier 250 & Air Lite: How to Assemble?

We provide an Instruction Manual showing the various parts on our Air Humidifier & Air Lite series and how to operate it as well as its functions.
View Manual

How to use WODE® Refill Pack

Refer to this guide for refilling your pocket spray, 250ml spray, and many more. This applies to other series too!
See Video Guide